Return & Refund Policy
Last updated: May 2026
At TTEAM Table Tennis, we want our customers to shop with confidence. If you are not satisfied with your purchase, you may request a return according to the conditions below.
1. Return Period
Customers may request a return within 14 days of receiving their order, in accordance with applicable European consumer protection laws.
After 14 days from delivery, we may no longer be able to offer a refund or exchange.
2. Return Conditions
To be eligible for a return:
- The item must be unused
- The item must be in its original condition
- The item must be returned in the original packaging
- Proof of purchase or order confirmation must be provided
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
Certain products cannot be returned, including:
- Customized or personalized products
- Cut or assembled table tennis rubbers
- Special-order items
- Opened glues, boosters or chemical products
- Digital or downloadable products
- Gift cards
For hygiene and performance reasons, some opened products may not be eligible for return unless defective.
4. Damaged or Defective Products
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at:
Please include:
- Order number
- Description of the issue
- Photos of the product and packaging
We will review the case and provide a suitable solution.
5. Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
- The refund will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
Shipping costs are generally non-refundable unless the return is due to our error or a defective product.
6. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank, as processing times may vary
If you still have not received your refund, please contact us at:
7. Exchanges
We replace products only if they are defective, damaged, or incorrect.
For exchange requests, please contact:
8. Return Shipping
Customers are responsible for return shipping costs unless the return is caused by:
- Incorrect shipment
- Defective product
- Our error
We recommend using a tracked shipping service for valuable items, as we cannot guarantee receipt of returned packages without tracking.
9. Refused Deliveries and Unclaimed Packages
If an order is returned to us due to:
- incorrect shipping information
- refusal of delivery
- failure to collect the package
we may deduct shipping and handling costs from the refund.
10. Contact Information
For questions regarding returns, refunds or exchanges, please contact:
TTEAM Table Tennis
Email: office@tteamtabletennis.com
Website: https://tteamtabletennis.com